Frequently Asked Questions

We’ve put together clear answers to the most common topics — from setup and monitoring features to alerts, status pages, and our 30-day money-back guarantee.

How quickly will I know if my site goes down?

UptimeKeeper checks your monitors every minute. The moment an issue is detected, you’ll receive an alert via Email or SMS.

What types of monitoring does UptimeKeeper provide?

We cover:

  • Uptime & Availability – Websites, APIs, and ports.
  • Performance – Connection time, TTFB, full page load time.
  • SSL – Expiration dates, invalid certificates, missing chains.
  • Domain – Expiry dates and DNS health.
  • Keywords & Content – Presence or absence of specific keywords, changes in page titles.

How are alerts sent?

You can receive alerts via Email or SMS. You decide how often alerts repeat and can suspend them during planned maintenance.

Do you offer a money-back guarantee?

Yes! We stand behind UptimeKeeper with a 30-day money back guarantee. If we don’t meet your expectations within the first 30 days of your initial purchase, we’ll refund your subscription fee — no questions asked, no hard feelings.

Can I share uptime and performance data with my users?

Yes! With customizable status pages, you can share real-time uptime and performance graphs with customers, teammates, or the public—branded with your own logo and style.

How does incident management work?

When downtime occurs, UptimeKeeper logs the start and end times, tracks how long the incident lasted, and records the cause (e.g., timeout, SSL error, DNS issue). You’ll have a complete history of all incidents for reporting and troubleshooting.

Who is UptimeKeeper for?

UptimeKeeper is built for developers, marketers, IT teams, SaaS providers, business owners, and finance professionals — helping them monitor uptime, performance, and reliability while providing real-time alerts, insights, and status pages.

How difficult is it to set up?

Setup takes less than 30 seconds. Simply add your website, API, or domain, choose the monitoring frequency, and configure alert channels. You’ll start receiving alerts right away.

Does UptimeKeeper offer a free plan?

Yes. We provide a free plan with essential monitoring features, and paid plans with advanced SSL/domain monitoring, SMS alerts, and more.

Can I monitor multiple sites or services?

Absolutely. UptimeKeeper supports monitoring multiple websites, APIs, domains, and ports in one dashboard—perfect for businesses, SaaS apps, and agencies managing multiple clients.