Creating SMS Alerts

SMS Alert Configuration

SMS alerts provide immediate notification for critical issues, ensuring you’re aware of problems even when you’re away from email.

Setting Up SMS Alerts

1. Navigate to the Alerts section in your UptimeKeeper dashboard
2. Click on Add New Alert
3. Select SMS Alert from the alert type dropdown
4. Enter the phone numbers that should receive notifications
5. Configure alert conditions:
   • Trigger: Choose what events trigger the alert (downtime, slow response, etc.)
   • Threshold: Set how long an issue must persist before an alert is sent
   • Recovery: Decide if you want to receive notifications when services recover
6. Save your configuration

SMS Credits and Quotas

UptimeKeeper plans include different SMS credit allocations:

• Basic Plan: 50 SMS credits per month
• Professional Plan: 200 SMS credits per month
• Enterprise Plan: Unlimited SMS credits

One SMS message consumes one credit. Additional credits can be purchased from the billing section if needed.

Best Practices for SMS Alerts

To avoid alert fatigue and optimize your SMS notifications:

1. Reserve SMS for critical services and severe issues
2. Set appropriate thresholds to prevent false alarms
3. Assign SMS alerts to team members in rotation for after-hours coverage
4. Combine with other alert methods for a comprehensive notification strategy